How to stop QuickBooks Online "How likely are you to recommend" surveys

You’re halfway through a bank reconciliation and a box asks how likely you are to recommend QuickBooks to a friend. You close it. A few days later it asks again.

Where it shows up

The survey appears as a pop-up inside QuickBooks Online, usually on top of whatever page you’re working on. It asks for a score from 0 to 10 and sometimes a comment.

Can you turn it off in QuickBooks?

No. We found no setting that turns them off.

What you can do:

1. Click the X or No, thanks on the survey.
2. Answering it doesn’t stop it for good. It asks again later.

The browser pop-up blocker doesn’t help. The survey is a box inside the QuickBooks page, not a new browser window, so the blocker doesn’t see it.

The setting people confuse with this

QuickBooks has a post-invoice survey setting under Account and settings, then Sales. That controls the short survey your customers see after they view or pay an invoice. It doesn’t affect the surveys QuickBooks shows to you.

Stop them with DeclutterMe

DeclutterMe closes recommend-us surveys automatically as soon as they appear, so you can carry on working. It doesn’t change your post-invoice survey settings, and it never hides failed-payment warnings, tax deadlines, security alerts or outage notices.